Aspen Ridge Homes is a trusted leader in residential development dedicated to delivering exceptional homeowner experiences. We take pride in our craftsmanship, integrity, and customer service.

Under the direction of the High-Rise Customer Service Field Manager, the Customer Service Site Administrator will be responsible for:

Responsibilities:

• All administrative duties required for all on-site customer service operations;
• To document and forward all on-site after-sales service enquiries respectively;
• File management of all Purchase Orders, Completion Slips and Work Orders;
• Maintain logs and generate reports as required;
• Assist with turnover of condo units prior to Occupancy as directed by the Site Coordinator.
• Greet customers and provide general information for the condo development as required
• Assist with all Closing Packages and review with Purchasers prior to Occupancy.
• Follow all procedures and policies stipulated in the Employee Manual;
• To conduct in a professional manner and provide the best customer service possible at all times;
• Attend meetings and seminars as requested;

The above tasks are not intended to be an all-inclusive list of essential functions for the job described, but rather a general description of some of the responsibilities necessary to carry out the duties of the position.

Aspen Ridge Homes welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. This job posting is for a new vacancy.

Under the direction of the VP of Customer Care & Quality Assurance, the on-site Customer Service Representative will directly report to the Customer Service Field Manager and will be responsible to:

Responsibilities:

• Oversee all on-site after sales service enquiries;
• Assess homeowner correspondence and issue work orders respectively;
• Document deficiencies using in-house software and create Service Work Orders;
• Delegate tasks to the respective service technician with work orders via data base;
• Maintain logs and generate reports;
• Inform trades and subcontractors of outstanding work as required;
• Provide customer and trade information to the Site Superintendent when requested;
• Follow all policies and procedures stipulated in the company Employee Manual;
• To follow instructions delegated by the Field Manager;
• Request assistance from the Field Manager as required to address daily issues;
• Report to the Field Manager problematic trades to be addressed in a timely fashion;
• Attend staff meetings when requested;
• Communicate with site staff to ensure a quality end product is being delivered;
• To always conduct in a professional manner and provide the best customer service possible;
• To accept same above duties if transferred to the High Rise division;

The above tasks are not intended to be an all-inclusive list of essential functions for the job described, but rather a general description of some of the responsibilities necessary to carry out the duties of the position.

Aspen Ridge Homes welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. This job posting is for a new vacancy.

Under the direction of the VP of Customer Care and Quality Assurance, the Service Technician will report directly to the Customer Service Field Manager, and is responsible to:

Responsibilities:

• Perform various tasks requested by the on-site Customer Service Representative
• Communicate with site staff to ensure a quality product is being delivered
• Adhere to instructions stipulated on a work order created by the Service Representative
• Maintain daily logs of work performed and adhere to all Condo rules
• Report any problem issues or concerns to the Field Manager and/or Site Coordinator
• Always carry out repairs in a good workmanship manner and with cleanliness
• When applicable, always maintain the company vehicle in a respectable condition
• Always report to work dressed in company-supplied uniform, and PPE as required
• Be equipped with all the necessary tools to carry out standard repairs
• Conduct in a professional manner and provide the best customer service possible
• Periodically required to respond to after-hours emergency calls when scheduled on-call
• Follow all procedures and policies stipulated in the Company Employee Manual
• Attend Customer Service staff meetings and workshops as required

The above tasks are not intended to be an all-inclusive list of essential functions for the job described, but rather a general description of some of the responsibilities necessary to carry out the duties of the position.

Aspen Ridge Homes welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. This job posting is for a new vacancy.