At the heart of Aspen Ridge Homes is customer satisfaction. For over 35 years, Aspen Ridge Homes strives to exceed customers’ expectations with an unwavering commitment to the design, construction and value of the homes they build through technological innovation and traditional customer service. Time and again, Aspen Ridge Homes builds communities of dreams that last a lifetime.

Aspen Ridge Homes is seeking a motivated, customer-focused Sales Representative to join our team and represent our growing portfolio of pre-construction and inventory homes. This is an exciting opportunity for a driven sales professional who is passionate about real estate, enjoys building relationships, and thrives in a fast-paced environment.

The successful candidate will work directly with prospective homebuyers, guiding them through the purchasing process from initial inquiry to firm sale while delivering an exceptional customer experience.

Reporting to the Sales Manager, the Sales representative, is responsible to:

Responsibilities:

• Welcome and assist prospective homebuyers and guide them through the home-buying process
• Conduct presentations and answer questions about the community, floor plans, pricing, and features, construction timelines etc.
• Qualify leads and identify customer needs, budget, and timeline
• Follow up with prospects through phone calls, emails, and appointments
• Build relationships with real estate agents
• Convert inquiries into firm sales agreements
• Stay informed on market trends and competing developments
• Prepare and process Agreements of Purchase and Sale
• Ensure all documentation is completed accurately and submitted on time
• Maintain a high level of customer satisfaction throughout the sales journey
• Prepare reports on sales activity, traffic, and lead sources
• Address concerns and escalate issues to appropriate departments when necessary

The above tasks are not intended to be an all-inclusive list of essential functions for the job described, but rather a general description of some of the responsibilities necessary to carry out the duties of the position.

Qualifications:

• Candidates must be willing to work from multiple sales office locations across the Greater Toronto Area (GTA) and may be reassigned to different locations on a temporary or permanent basis based on business requirements
• Real estate licence
• Exceptional interpersonal, communication, and presentation skills
• Strong customer service orientation with the ability to build trust and credibility
• Excellent organizational, time management, and attention-to-detail skills
• Comfortable using Microsoft Office applications
• Self-motivated, results-driven, and able to work independently in a fast-paced environment

• Proficiency in additional languages is considered an asset
• Experience working for a builder in a sales office or pavilion is a bonus
• Proficiency with Newstar Sales is helpful

Job Type – full time: Saturday to Wednesday

Anticipated start date – ASAP

Compensation structure to be discussed with selected candidates

Under the direction of the VP of Customer Care and Quality Assurance, the Service Technician will report directly to the Customer Service Field Manager, and is responsible to:

Responsibilities:

• Perform various tasks requested by the on-site Customer Service Representative
• Communicate with site staff to ensure a quality product is being delivered
• Adhere to instructions stipulated on a work order created by the Service Representative
• Maintain daily logs of work performed and adhere to all Condo rules
• Report any problem issues or concerns to the Field Manager and/or Site Coordinator
• Always carry out repairs in a good workmanship manner and with cleanliness
• When applicable, always maintain the company vehicle in a respectable condition
• Always report to work dressed in company-supplied uniform, and PPE as required
• Be equipped with all the necessary tools to carry out standard repairs
• Conduct in a professional manner and provide the best customer service possible
• Periodically required to respond to after-hours emergency calls when scheduled on-call
• Follow all procedures and policies stipulated in the Company Employee Manual
• Attend Customer Service staff meetings and workshops as required

Salary Range: $80,000 - $90,000

The above tasks are not intended to be an all-inclusive list of essential functions for the job described, but rather a general description of some of the responsibilities necessary to carry out the duties of the position.

Aspen Ridge Homes welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. This job posting is for a new vacancy.

Under the direction of the VP of Customer Care & Quality Assurance, the on-site Customer Service Representative will directly report to the Customer Service Field Manager and will be responsible to:

Responsibilities:

• Oversee all on-site after sales service enquiries;
• Assess homeowner correspondence and issue work orders respectively;
• Document deficiencies using in-house software and create Service Work Orders;
• Delegate tasks to the respective service technician with work orders via data base;
• Maintain logs and generate reports;
• Inform trades and subcontractors of outstanding work as required;
• Provide customer and trade information to the Site Superintendent when requested;
• Follow all policies and procedures stipulated in the company Employee Manual;
• To follow instructions delegated by the Field Manager;
• Request assistance from the Field Manager as required to address daily issues;
• Report to the Field Manager problematic trades to be addressed in a timely fashion;
• Attend staff meetings when requested;
• Communicate with site staff to ensure a quality end product is being delivered;
• To always conduct in a professional manner and provide the best customer service possible;
• To accept same above duties if transferred to the High Rise division;

Salary Range: $65,000 - $75,000

The above tasks are not intended to be an all-inclusive list of essential functions for the job described, but rather a general description of some of the responsibilities necessary to carry out the duties of the position.

Aspen Ridge Homes welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. This job posting is for a new vacancy.