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At Aspen Ridge Homes we’re always looking to recruit passionate and enthusiastic individuals to join our team.

Open Positions.

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Under the direction of the VP of Customer Care and Quality Assurance, the Service Technician will report directly to the Customer Service Field Manager, and is responsible to:

Responsibilities:

  • Perform various tasks scheduled by the on-site Customer Service Representative;
  • Communicate with site staff to ensure a quality product is being delivered;
  • Adhere to instructions stipulated on a work order;
  • Maintain daily logs and prep sheets of work performed;
  • Report any problem issues or concerns to the Field Manager;
  • Follow all procedures and policies stipulated in the Company Employee Manual;
  • Carry out repairs in a good workmanship manner and with cleanliness at all times;
  • Always maintain the company vehicle in a respectable condition;
  • Conduct in a professional manner and provide the best customer service possible;
  • Attend Customer Service staff meetings and workshops as required;
  • If required, respond to after-hours emergency calls when scheduled on-call;

The above tasks are not intended to be an all-inclusive list of essential functions for the job described, but rather a general description of some of the responsibilities necessary to carry out the duties of the position.


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Under the direction of the VP of Customer Care & Quality Assurance, the on-site Customer Service Representative will directly report to the Customer Service Field Manager and will be responsible to:

Responsibilities:

  • Oversee all on-site after sales service enquiries;
  • Assess homeowner correspondence and issue work orders respectively;
  • Document deficiencies using in-house software and create Service Work Orders;
  • Delegate tasks to the respective service technician with work orders via data base;
  • Maintain logs and generate reports;
  • Inform trades and subcontractors of outstanding work as required;
  • Provide customer and trade information to the Site Superintendent when requested;
  • Follow all policies and procedures stipulated in the company Employee Manual;
  • To follow instructions delegated by the Field Manager;
  • Request assistance from the Field Manager as required to address daily issues;
  • Report to the Field Manager problematic trades to be addressed in a timely fashion;
  • Attend staff meetings when requested;
  • Communicate with site staff to ensure a quality end product is being delivered;
  • To always conduct in a professional manner and provide the best customer service possible;
  • To accept same above duties if transferred to the High Rise division;

The above tasks are not intended to be an all-inclusive list of essential functions for the job described, but rather a general description of some of the responsibilities necessary to carry out the duties of the position.


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Under the direction of the VP of Customer Care and Quality Assurance, the Quality Care Inspector will be working alongside the Quality Care Coordinator to:

Responsibilities:

  • Conduct home inspections consisting of interior and exterior items;
  • Document deficiencies on a quality care form using Newstar software with a tablet;
  • Communicate with site staff to ensure a quality end product is being delivered;
  • Forward quality care reports to the respective department as instructed;
  • Assist with the pre-drywall walk-throughs;
  • Follow other respective duties assigned during the development of the department;
  • Report any problematic trades to the VP of Customer Care;
  • Be technically savvy, results-oriented, well-organized and quality-focused;
  • Follow all procedures and policies stipulated in the company employee manual;
  • Conduct in a professional manner and provide the best customer service possible;
  • Dress appropriately using company supplied uniform;
  • Follow and conform to all safety requirements;
  • Attend staff meetings when required

The above tasks are not intended to be an all-inclusive list of essential functions for the job described, but rather a general description of some of the responsibilities necessary to carry out the duties of the position.


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If you are looking for an opportunity to join the Aspen Ridge family in our drive to deliver great experiences, please explore our web site to see what opportunities are available.